Kate DeLazzer

Education

Kate DeLazzer, Co-Owner of Southern Lakes Plumbing & Heating, brings a combination of formal education, practical business knowledge, and industry experience to her leadership role. She attended the University of Wisconsin–Stevens Point, where she studied Communication and Development. This academic background provided a foundation that complements the relationship-driven and operational responsibilities involved in owning and managing a service-based business.

Communication plays an important role in nearly every aspect of the plumbing and heating industry. Customers need to understand their options, technicians and office teams need to coordinate effectively, and projects often require communication among homeowners, contractors, designers, real estate professionals, and other stakeholders. Kate’s educational background helps support her ability to communicate information clearly and maintain productive relationships throughout these interactions.

Kate has continued to build on her academic background through hands-on experience at Southern Lakes Plumbing & Heating. Working in a practical, customer-focused industry has allowed her to apply communication skills to real-world situations ranging from helping customers select fixtures to discussing service needs and coordinating projects.

The combination of her University of Wisconsin–Stevens Point education and professional experience gives Kate a well-rounded perspective on business leadership. Her background emphasizes the importance of clear communication, thoughtful planning, and understanding individual customer needs—qualities that are especially valuable when homeowners are making decisions involving important systems and investments in their properties.

Areas of Expertise

Kate has developed expertise across several areas that influence both the functionality and overall experience of residential plumbing projects. Her professional strengths include design, fixtures, service, septic systems, and real estate, giving her a broad understanding of the different considerations homeowners and property professionals encounter.

Design is an important component of many plumbing projects, particularly during renovations, remodels, and new construction. Plumbing choices need to work within the larger design of a kitchen, bathroom, or other living space while also satisfying practical requirements. Kate’s design expertise helps bridge the gap between appearance and functionality, allowing her to understand how plumbing-related decisions contribute to the finished space.

Her knowledge of fixtures ensures that the company offers a wide range of options that are both functional and stylish, catering to diverse customer preferences. Selecting faucets, sinks, toilets, showers, and other plumbing fixtures involves more than choosing a preferred appearance. Kate’s familiarity with fixtures allows her to help customers approach these decisions with both aesthetics and everyday usability in mind.

With a strong focus on customer service, Kate ensures that all client interactions are handled with professionalism and care, fostering lasting relationships and repeat business. Her background helps her understand the customer experience surrounding service work, including the need to listen carefully, communicate expectations, and help move a problem toward an appropriate solution.

Kate also has experience with septic systems, an important consideration for properties that are not connected to municipal sewer infrastructure. Understanding this gives Kate a broader perspective on residential plumbing and the infrastructure that supports a home.

Kate's understanding of the real estate market allows her to align the company's offerings with industry trends, ensuring that services are relevant and competitive. Plumbing, heating, fixtures, and septic systems can all become significant considerations during a real estate transaction. Real estate professionals also benefit from working with knowledgeable service providers who understand that timing and communication can be especially important during a sale. 

As co-owner of Southern Lakes Plumbing & Heating, Kate brings these areas together with an emphasis on practical solutions and customer communication. Her combination of design awareness, fixture knowledge, service experience, septic-system familiarity, and real estate insight enables her to understand both the technical considerations surrounding a property and the needs of the people making decisions about it.

Interests

Beyond her professional endeavors, Kate DeLazzer leads a vibrant personal life. She is married and a mother of two, balancing family responsibilities with her business commitments. Kate is also very athletic and has a passion for sports, which not only contributes to her personal well-being but also exemplifies her dedication to teamwork and discipline.